Refund & Cancellation Policy

Last updated: August 6, 2026

At Figmolt, we strive to ensure that our services meet the expectations of our users. This Refund and Cancellation Policy outlines the conditions under which refunds may be issued.

1. Subscription Cancellations

You may cancel your Figmolt subscription at any time. Upon cancellation, your account will remain active until the end of the current billing cycle. After the cycle ends, your account will be downgraded, and you will not be charged further.

2. Refund Eligibility

Refunds are considered on a case-by-case basis under the following circumstances:

• Technical Issues: If you experience critical technical issues that prevent you from using the core features of the platform and our support team is unable to resolve them within a reasonable timeframe.
• Accidental Charges: If you were charged incorrectly due to a system error.

Refunds will not be issued for partial months of service or for periods where the account was active but not utilized.

3. End-Customer Food Orders

Figmolt provides the software platform for businesses to accept orders. We do not prepare or deliver food. Therefore:

• Any requests for refunds regarding food quality, delayed delivery, or incorrect items must be directed to the specific restaurant where the order was placed.
• Figmolt is not responsible for issuing refunds for transactions between a consumer and a restaurant using our platform.

4. How to Request a Refund

To request a refund for your Figmolt SaaS subscription, please contact our support team at support@figmolt.com with your account details and the reason for the request. We aim to process all requests within 5-7 business days.

5. Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date.